Privacy

Information you provide

When you contact us, we collect the information you provide. This can include your name, phone number, email address, collection or return location, appointment details, messages, photographs, and information about the watch and requested service. Our online form collects your contact details, city or ZIP code, and service request. If photographs would help, we can ask for them afterward.

Website activity

Our hosting and security providers can process routine technical information such as your IP address, browser, device type, requested page, and request time. This information helps them deliver and protect the website.

When you send a form, we also receive the page it came from and any campaign labels included in that page’s link. This helps us understand which advertisements bring service inquiries.

How we use it

We use information to answer you, prepare a quote, schedule collection and return, communicate about the watch, complete approved service, maintain ordinary business records, protect the website, and improve the client experience.

Cookies and advertising

This website does not currently load an analytics tag, advertising tag, or remarketing pixel. We can advertise Tutela Chronos without placing a tracking tag on this website.

If we add analytics or advertising measurement later, we will update this page and provide the controls required for the technology and the places where we use it. You can also limit cookies through your browser.

When we share information

We share information with providers that help us host the website, communicate with clients, and operate the business. We share only the information reasonably needed for that work.

We use Formspree to process online requests, filter spam, and deliver submissions to our team. Formspree processes the information you submit and technical information needed to operate and protect the form.

We do not sell the contact information or watch service information that you provide to us. We can also disclose information when needed to protect the business, prevent misuse, or meet an ordinary legal requirement.

How long we keep it

We keep information only as long as it is reasonably needed for service, quoting, ordinary business records, website operation, or an applicable requirement. Retention can vary by the type of information and the provider that processes it.

How we protect it

We use reasonable administrative and technical measures to protect the information in our care. No website or storage system can guarantee absolute security.

Your information

Contact us if you want to review, correct, or ask us to delete the information you provided. We may keep a record when it is reasonably needed to document a transaction or meet an ordinary business obligation. You can also use your browser settings to manage cookies.

Contact us

Email service@tutelachronos.com or text (629) 260-5511 with a privacy question.