Privacy

Information you provide

When you contact us or submit a service form, we collect the information you provide. This can include your name, phone number, email address, collection or return location, appointment details, messages, photographs, and information about the watch and requested service.

Website activity

Our website and its service providers collect routine information such as your IP address, browser, device type, pages viewed, referring website, and interactions with the site. We use cookies, advertising pixels, and similar technology to collect some of this information.

How we use it

We use information to answer you, schedule collection and return, communicate about the watch, complete the requested service, maintain ordinary business records, protect the website, improve the client experience, and measure our advertising.

Cookies and advertising

Some cookies help the website work. Others help us understand website use or measure whether an advertisement led someone to Tutela Chronos. Advertising pixels can also help us show relevant advertising on other websites.

You can limit cookies through your browser and use any cookie choices shown on this website. Blocking some cookies can affect how the site works.

When we share information

We share information with providers that help us host the website, communicate with clients, process service requests, analyze website use, and measure advertising. Analytics and advertising providers can process website activity under their own privacy terms.

We do not sell the contact information or watch service information that you provide to us. We can also disclose information when needed to protect the business, prevent misuse, or meet an ordinary legal requirement.

How long we keep it

We keep information only as long as it is reasonably needed for service, ordinary business records, website operation, analytics, or advertising measurement. Retention can vary by the type of information and the provider that processes it.

How we protect it

We use reasonable administrative and technical measures to protect the information in our care. No website or storage system can guarantee absolute security.

Your information

Contact us if you want to review, correct, or ask us to delete the information you provided. We may keep a record when it is reasonably needed to document a transaction or meet an ordinary business obligation. You can also use your browser or our cookie controls to manage website tracking.

Contact us

Email service@tutelachronos.com or text or call (629) 260-5511 with a privacy question.